RETURNS & EXCHANGES

FINAL SALE-Items marked final sale cannot be exchanged or returned at any time.

What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 14 days after purchase for an exchange or refund. Merchandise received after 60 days will only be accepted at our discretion for a store credit.

Please note: All products must be returned in their original condition, with tags still attached.

We will only refund shipping charges if we are responsible for sending the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The value is determined by the last retail price of the item.

Please note: We do not accept returns on products that were not purchased via this website. Items purchased online cannot be returned for refund or exchanges to any of the AG Adriano Goldschmied retail stores.

Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. Returns & Exchanges will only be accepted with a completed return form. Log into your account, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.

If you are returning a gift you received, which was purchased on this website, please contact our Customer Service Department. We apologize for any inconvenience this may cause. * Important Note: We reserve the final approval on all Returns and Exchanges.

Where do I ship my return or exchange?

Returns and exchanges must be mailed to the address on our return form. You must use our return form to properly process your return/exchange. Go here, log in, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.

How should I ship my return or exchange?

Pack and seal your box securely, in the original package if possible. To be properly processed, you return/exchange must include a completed return form.Go here, log in, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Price Adjustments

If previously purchased merchandise is marked down within seven (7) days of the original order date and in stock in the same size, AG will adjust the price of an item, once. Eligible refunds will be applied to your original form of payment.

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MISCELLANEOUS QUESTIONS

Where can I find a store near me that carries your products?

Searching for a store near you that sells our products is easy, just go to our store locator page.

Can you tell me when new products or special promotions are announced?

This is one of the benefits of being a registered user. Once you register, you will regularly receive e-mail updates on new products, sales, events and other special announcements.Click here to get started.

What is the Address Book and how do I use it?

Registered users can store the addresses of their family and friends online. When you want to send a gift, you don't have to search for somebody's address...we'll hold onto it for you! Go here to update your address book.

Are the products on the website the same as in the stores?

Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a store in your area, store locator page.

I bought your product on eBay, is it authentic?

We have been getting complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

What is your privacy policy?

Click here to view our Privacy Policy.

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