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Checkout

When you are ready to complete your purchase, simply go to Checkout and follow these steps to place your order:

For registered users:

If you are a returning customer and have an account with AG, please sign in using your email address and password and you will be taken directly to the first Checkout tab.

For non-registered users:

If you are not registered, you can proceed without creating an account or you can create an account.

Billing and Shipping Tab.

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

Shipping Options.

From the options provided, select from the shipping methods that are available for the item(s) you wish to purchase. For more information on shipping, click here.

Payment Information.

At this time, you must verify your address information is correct, review your order and then enter your payment method and click "Place Order". For more information on payment, click here.

Purchase Summary.

After you complete the checkout process, the Purchase Summary page confirms detailed of the order you have placed and also provides you with a Purchase Summary reference number. We recommend that you print this Purchase Summary page for your records as it may be needed for order references.

Order and Shipment Confirmations.

You will receive an order confirmation email which will include an order number - you can use this to track your order in My Account. Once your items have been shipped, you will receive a shipping confirmation email with details of which item/items have been sent. Please note that if you order more than one item, it is possible that different items may arrive on different days depending on stock availability.

Secure Shopping

We use the latest technology encryption method called Secure Socket Layer (SSL). SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

Cancelling Your Order

For details on your 14 day right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation. Please note that this is a shorter period than the 14 day period under the Returns Policy.

  1. You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation as long as the product has not left our fulfillment center. Otherwise, follow the returns instructions as laid out in the Returns section of this site.

  2. To exercise this right of cancellation:

    1. Contact us by email at cs@agjeans.com

    2. Follow the returns instructions as laid out in the Returns section of this site

  3. Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.

  4. If your goods are faulty or do not meet the description given on the site,.we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site

  5. We recommend that returned goods be sent via insured, traceable delivery for your protection.

  6. Please note that you do not have a cancellation right with regards to customised products. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

    • Item(s) not available

    • Difficulty in processing your payment information

    • Cannot ship to address provided

    • Duplicate order was placed

If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact our Customer Service Team by email or by calling (866) 525-1631 for a recommendation.

* Please note that calls to (866) 525-1631 that are not made from a US landline may be subject to a charge.

Valid Payment Methods

Payment for all goods must be by credit or debit card.

We accept payment with:

  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS
  • DISCOVER

State Taxes

We collect sales tax from orders shipped to California, Washington, Florida, Illinois, Masachusetts, Missouri, Nevada, New Jersey, New York and Texas.