HOLIDAY SERVICES

Get ready for the holidays! For estimated shipping times and our extended return policy, please visit our Holiday Services page to make this season’s shopping even smoother.

GENERAL RETURN POLICY

Domestic US orders with merchandise that is unwashed, unworn, and unused may be exchanged OR returned for refund to original form of payment within 30 days from the date of your receipt of your order unless otherwise identified as FINAL SALE*. All original tags must be attached.

In certain instances, including when merchandise is returned due to a rare defect, we may, at our discretion, accept authorize the return of merchandise after the 30-day return period.  Such returns will only be accepted for store credit. Returns are processed within 7-10 business days from when your items have been received at our facility.

*FINAL SALE POLICY

Merchandise discounted 40% or more from the original retail price are Final Sale. All promotional sale items identified as “Final Sale” are FINAL, no exchanges or returns. Final Sale Promo prices are subject to change at any time during the Redemption Period. During the Redemption Period, discount will occur online and in AG Jeans Stores automatically during checkout. Final Sale Promo discounts will only apply to merchandise retail price(s) before taxes and any applicable shipping charges. No price adjustments on previous purchases. Quantities are limited, no rainchecks. Final Sale Promo may not be combined with any other offer, discount, or promotion at time of redemption. Final Sale Promo is subject to change or cancellation at any time with or without notice.

INTERNATIONAL RETURN POLICY

International orders with merchandise that is unwashed, unworn, and unused may be returned for refund to the original form of payment within 30 days from the date of your receipt of your order unless they are labeled FINAL SALE*. All original tags must be attached. Return rates and fees for International Orders will vary. No exchanges are available for international orders. For international orders, please follow return instructions found here.

DOMESTIC RETURN POLICY (Shipped with the Continental U.S.)

1. Print a prepaid FedEx return label

   To begin your return or exchange process and create a prepaid FedEx label, use our interactive returns portal. If you decide to use the prepaid label, a $10.00 fee will be deducted from your refund total at the time of processing. If we are responsible for sending the wrong item or the item sent was defective, we will not deduct the $10.00 fee and any shipping charges you may have paid for expedited shipping will be refunded to you.

*Please note, you will not be charged the $10.00 Fedex return fee if: (i) you choose to exchange your product or receive a Gift Card instead of a refund; or (ii) you return the product by selecting the “Ship on My Own” option.

**Return rates and fees for International orders will vary.  Click here for more info.

2. Prepare your package

   It is recommended that customers use the original box that the shipment came in and include the packing slip..

3. Ship it

   Secure the shipping label to the package making sure no other tracking labels are visible and drop it off at your nearest stand-alone FedEx location or an approved third-party Fedex drop-off location.

All products must be returned in their original condition, with tags still attached.

EXCHANGES

To exchange an item for a different size, please follow our return process as outlined above and select “Exchange.” Choose the item that you wish to exchange for and complete the order.  Once we receive and inspect your returned item, we will ship the exchanged product to you. To exchange your product or order, click here. 

What happens next?

We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that if the return process is not followed, AG is not responsible for returns lost in transit to us.

Online Purchases

You can return online orders in-store within 30 days of delivery. Items must be unused, with original tags and packaging. Some items, like final sale or personalized products, can't be returned in-store.

We currently offer tailoring services only for orders purchased directly in-store. Our tailoring services are not available for online orders.

Returning items purchased as a gift

If you are returning a gift you received from a purchase made from this website, please contact our Customer Service Team.  Please note we reserve the final approval on all Returns and Exchanges.

Returns policy on customized products

All sales for customized products are final and not returnable. Please also note that you do not have a statutory cancellation right for customized products. If you purchased a customized product online and it is damaged during shipping, please contact our Customer Service Team.