FAQs
If your order was placed between Monday and Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 2:30PM PST, the order may be shipped the same day; if shipped after 2:30PM PST, it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped.
AG Jeans does not process or ship orders on Saturdays, Sundays, or on the following company-observed holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
NOTE: For consumer protection, all orders are subject to review. On rare occasions, this may cause a slight delay in processing your order.
It's important to note that "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 2:30PM PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
No. The package will contain a packing list but will not show the price you paid for the gift.