Friends & Family Free Express.
Receive free express 3 day shipping during The Friends & Family Event on all online purchases. Select the shipping method “Fedex Express 3 Day” at checkout to ensure receipt of the package within 3 business days from time of shipping. Orders placed before 12 pm PST will ship same day, orders placed after 12 pm PST will ship the following business day. Valid for shipping orders to the mainland 48 United States of America and Washington D.C. (excluding Alaska and Hawaii and void where prohibited by law) from 10/17/2018-10/22/2018 11:59 p.m. PST. Full Shipping Promotion Terms & Condition here.
Free Shipping, Always.
Complimentary standard shipping is offered for all online purchases. Shipping surcharges on over-sized or bulk purchases may apply. Fedex Ground shipping typically arrives within 3-7 business days. Complimentary shipping does not apply to international, Puerto Rico, P.O. Box, APO/FPO or Hawaii and Alaska addresses.
Products qualifying for Complimentary Shipping will be identified with "Free Standard Shipping". If you select a shipping method other than Fedex Ground, shipping charges may apply.
Expedited shipping methods are also offered at an additional charge, please reference the chart below for rates:
|Item QTY||FedEx Ground||FedEx 2 Day||FedEx Overnight|
|Delivery in 5-7 Business Days||Delivery in 2-3 Business Days||Delivery by Next Business Day|
What's the status of my order? How do I track my order?
Once you have placed an order, you can check on its status at any time by visiting our Order Status page. Once an order has shipped, you will receive an e-mail that will contain your tracking information.
When will my order be shipped? When will it arrive?
If your order was placed between Monday and Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
NOTE: For consumer protection, all orders are subject for review. On rare occasions, this may cause a slight delay in processing your order.
How do I know that my order has been shipped?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
What's the difference between "Order Date" and "Ship Date"?
It's important to note that "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for Expedited Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
If I send my package as a gift, will the recipient receive the invoice?
Yes. However, if you would like us to remove the invoice from the package, please notify our Customer Service Department after your order is placed.