Returning items by mail

Unwashed, unworn, unused or defective merchandise may be returned within 14 days of receiving your order.

For Holiday purchases we offer extended returns until January 31, 2023, for orders placed between November 1, 2022 through January 2, 2023.

Merchandise received after the returnable period will only be accepted at our discretion for a store credit. Returns are processed within 7-10 business days from when your items have been received at our facility.

All Semi-Annual Promotion sales are final and non-returnable.

For international orders, please follow return instructions found here.

For Domestic orders, please see the below.

1. Print a prepaid FedEx return label
   To begin your return and create a prepaid FedEx label, use our interactive returns process. If you decide to use the prepaid label, a $7.00 fee will be deducted from your refund total at the time of processing. We will only refund shipping charges if we are responsible for sending the wrong item or the item sent was defective.

2. Prepare your package
   It is recommended that customers use the original box that the shipment came in and include the completed invoice.

3. Ship it
   Secure the shipping label to the package making sure no other tracking labels are visible and drop it off at your nearest FedEx location.

All products must be returned in their original condition, with tags still attached.

What happens next?

We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Please note that if the returns process is not followed, AG is not responsible for returns lost in transit to us.

Online Purchases

We do not accept returns on products that were not purchased via this website. Items purchased online cannot be returned for refund or exchange to any of the AG retail stores.

Returning items purchased as a gift

If you are returning a gift you received from a purchase made from this website, please contact our Customer Service Team at cs@agjeans.com. Please note we reserve the final approval on all Returns and Exchanges.

Returns policy on Semi-Annual Sale products and Final Sale items

All Semi-Annual Sale and Final Sale sales are FINAL, no exchanges or returns.

Returns policy on customized products

All sales for customized products are final and not returnable. Please also note that you do not have a statutory cancellation right for customized products. If you purchased a customized product online and it is damaged during shipping, please contact our Customer Service Team at cs@agjeans.com

Exchanges

To exchange an item for a different size, please follow our return process as outlined above. To order and receive the new item, place a new order on agjeans.com at your earliest convenience. Once we receive your returned item, we will process your refund as quickly as possible.