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FREE 2-DAY SHIPPING ON ALL U.S. ORDERS

Complimentary 2-day shipping is offered for all online purchases shipping to the U.S. Shipping surcharges on over-sized or bulk purchases may apply. Complimentary and expedited shipping only applies to the conterminous United States (48 States plus District of Columbia), We do not ship to P.O. Boxes, APO/FPO addresses, and U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands). 

Note that when using PayPal as a payment method, only the then-current default shipping method is available.

Products qualifying for Complimentary Shipping will be identified with "FedEx Express 2nd Day". If you select a shipping method other than FedEx Express 2nd Day, shipping charges may apply.

Please reference the chart below for rates:

F.A.Q.

When will my order be shipped? 

Orders placed Monday through Friday before 2:30 PM PST will ship the same day, while orders placed after 2:30 PM PST or over the weekend will ship on the next business day, regardless of the shipping method selected.

During promotional periods, processing times may be extended and can take up to 3 business days.

AG Jeans does not process or ship orders on Saturdays, Sundays, or on the following company-observed holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

NOTE: For consumer protection, all orders are subject to review. On rare occasions, this may cause a slight delay in processing your order.

What's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time by visiting our Order Status page. Once an order has shipped, you will receive an e-mail that will contain your tracking information.

How can I update my shipping address?

Prior to placing your order, you can update your shipping address at any time from your My Account page.  If you need to change your shipping address after you placed an order, we may or may not be able to change your shipping address depending on whether the order has shipped.  Please contact our Customer Service Team for assistance

How do I know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

What's the difference between "Order Date" and "Ship Date"?

It's important to note that "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 2:30PM PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

Do you ship to PO boxes or APO/FPO addresses?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

If I send my package as a gift, will the recipient receive the invoice?

No.  The package will contain a packing list but will not show the price you paid for the gift. 

GENERAL RETURN POLICY

Domestic U.S. orders with merchandise that is unwashed, unworn, and unused may be exchanged or returned for a refund to the original form of payment within 30 days from the date of purchase, unless marked as FINAL SALE.*

All original product tags must be attached and in their original condition. Items that do not meet these requirements may not be accepted and will be returned to the sender.

To begin your domestic (US) return or exchange visit our RETURN PORTAL. Please allow 7-10 business days for return processing once your items have been delivered at our facility.

All returns and exchanges are subject to a $12 shipping fee unless FREE RETURNS + PACKAGE PROTECTION was purchased on the original order. Please note, you will not be charged the $12.00 FedEx return fee if: (i) you choose to receive a Gift Card instead of a refund; or (ii) you purchase a return label using any carrier of your choice.

*FINAL SALE POLICY

Merchandise discounted 40% or more from the original retail price are Final Sale. All promotional sale items identified as “Final Sale” are FINAL and not eligible for return, exchange, or price adjustments. Final Sale Promo prices are subject to change at any time during the Redemption Period. 

INTERNATIONAL RETURN POLICY

International orders with merchandise that is unwashed, unworn, and unused may be returned for refund to the original form of payment within 30 days from the date of your receipt of your order unless they are labeled FINAL SALE.* All original tags must be attached. Return rates and fees for international orders will vary. No exchanges are available for international orders.

International orders, please follow return instructions found HERE.

Return rates and fees for international orders will vary.  Click here for more info.

EXCHANGES

If you decide to process a return for an exchange, we welcome you to select one of the exchange options that are available for you to choose from.

Traditional Exchange: Return your item in exchange for a different size of the same style and color, provided that new size is available. The purchase price will remain the same and no additional costs will be added to your order. Once we receive and inspect your returned item, we will ship the exchanged product to you.

Advanced Exchanges: Return your item in exchange for a different color and/or size of the same style. Prices may vary between colors so any price difference will need to be paid before the return is finalized.

Instant Exchanges: We understand that there will be times when you will need an exchange shipped before your return is delivered to us. Instant exchanges are available when processing an exchange request, we ask that you enter a credit card for us to hold the amount of the order for up to 14 days. If the return is not received back within 14 days, we will charge the full amount of the order that was shipped to you in advance. Once your return is received and approved, we will release the amount that was placed on hold or refund any amount that was charged.  

What happens next?

Returns are processed within 7-10 business days upon delivery to our facility. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority.

Please note that if the return process is not followed, AG is not responsible for returns lost in transit to us.

Any items received outside of our return policy will be denied and returned to sender. 

FREE RETURNS + PACKAGE PROTECTION

You can add Free Returns + Package Protection to your order at checkout, for a flat fee of $7. This optional service covers return shipping, handling, and restocking fees, allowing you to return or exchange eligible items at no additional cost. It also protects your shipment if your package is lost, stolen, or damaged in transit, making you eligible for a full refund once reported and reviewed via cs@agjeans.com.

If you choose not to add this service, a $12 return shipping/restocking fee will be deducted from approved returns, and orders may not be covered for loss, theft, or damage during delivery. The $7 fee is non-refundable and must be added at the time of purchase. Some items, including Final Sale, may not be eligible.

AG Jeans is a premium denim and knitwear house leading the sustainable manufacturing movement with innovative technology and eco-minded processes.

In 2000, two powerhouses of the denim industry brought their visions together and founded AG Jeans in Los Angeles, California. Nicknamed the “Godfather of denim,” Adriano Goldschmied established a legacy that was instantly recognized for its ingenious washes and designs, laying the groundwork for AG’s rise in popularity as the leader of premium denim.

Concurrently, the manufacturing phenom, Yul Ku, was pushing for drastic innovations in sustainable production while establishing AG as the first vertically operated denim manufacturer on the West Coast. AG’s decades of progressive experience have led to industry-wide adoption of environmentally conscious design and construction including Ozone technology, laser finishing, solar energy, and water recycling.

Today, AG Jeans continues on its mission to design product that is authentically rooted in denim, craftsmanship, fit, and fabric innovation. Our in-house model helps us to pivot alongside the newest mechanisms on the market, keeping our process eco-inspired, transparent in its practice, and radical in its production.

AG Jeans is proud to lead the sustainable denim movement with its AGOODKARMA initiative, a program committed to advancing AG’s technology, techniques, and practices in both design and manufacturing. Complemented by integral partnerships focused on social, environmental, and economic objectives, AG pursues its responsibility to institute positive change in our community through a multi-faceted lens.

Serving 20 countries around the globe, including store locations in fashion capitals like New York City and Los Angeles, AG is proud to offer a highly personalized shopping experience for customers in all parts of the world. Whether it be from your home, phone, or in any of our premium retail stores, AG denim specialists are available to assist you with one-on-one consultations, fit recommendations, and seasonal availabilities. In-store offerings include complimentary alterations with your purchase, access to exclusive AG product, and hundreds of new styles. Feel free to contact us or stay updated with the latest AG events and store openings by signing up for the AG newsletter below.

GENERAL RETURN POLICY

Domestic U.S. orders with merchandise that is unwashed, unworn, and unused may be exchanged or returned for a refund to the original form of payment within 30 days from the date of purchase, unless marked as FINAL SALE.*

All original product tags must be attached and in their original condition. Items that do not meet these requirements may not be accepted and will be returned to the sender.

To begin your domestic (US) return or exchange visit our RETURN PORTAL. Please allow 7-10 business days for return processing once your items have been delivered at our facility.

All returns and exchanges are subject to a $12 shipping fee unless FREE RETURNS + PACKAGE PROTECTION was purchased on the original order. Please note, you will not be charged the $12.00 FedEx return fee if: (i) you choose to receive a Gift Card instead of a refund; or (ii) you purchase a return label using any carrier of your choice.

*FINAL SALE POLICY

Merchandise discounted 40% or more from the original retail price are Final Sale. All promotional sale items identified as “Final Sale” are FINAL and not eligible for return, exchange, or price adjustments. Final Sale Promo prices are subject to change at any time during the Redemption Period. 

INTERNATIONAL RETURN POLICY

International orders with merchandise that is unwashed, unworn, and unused may be returned for refund to the original form of payment within 30 days from the date of your receipt of your order unless they are labeled FINAL SALE.* All original tags must be attached. Return rates and fees for international orders will vary. No exchanges are available for international orders.

International orders, please follow return instructions found HERE.

Return rates and fees for international orders will vary.  Click here for more info.

EXCHANGES

If you decide to process a return for an exchange, we welcome you to select one of the exchange options that are available for you to choose from.

Traditional Exchange: Return your item in exchange for a different size of the same style and color, provided that new size is available. The purchase price will remain the same and no additional costs will be added to your order. Once we receive and inspect your returned item, we will ship the exchanged product to you.

Advanced Exchanges: Return your item in exchange for a different color and/or size of the same style. Prices may vary between colors so any price difference will need to be paid before the return is finalized.

Instant Exchanges: We understand that there will be times when you will need an exchange shipped before your return is delivered to us. Instant exchanges are available when processing an exchange request, we ask that you enter a credit card for us to hold the amount of the order for up to 14 days. If the return is not received back within 14 days, we will charge the full amount of the order that was shipped to you in advance. Once your return is received and approved, we will release the amount that was placed on hold or refund any amount that was charged.  

What happens next?

Returns are processed within 7-10 business days upon delivery to our facility. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority.

Please note that if the return process is not followed, AG is not responsible for returns lost in transit to us.

Any items received outside of our return policy will be denied and returned to sender. 

FREE RETURNS + PACKAGE PROTECTION

You can add Free Returns + Package Protection to your order at checkout, for a flat fee of $7. This optional service covers return shipping, handling, and restocking fees, allowing you to return or exchange eligible items at no additional cost. It also protects your shipment if your package is lost, stolen, or damaged in transit, making you eligible for a full refund once reported and reviewed via cs@agjeans.com.

If you choose not to add this service, a $12 return shipping/restocking fee will be deducted from approved returns, and orders may not be covered for loss, theft, or damage during delivery. The $7 fee is non-refundable and must be added at the time of purchase. Some items, including Final Sale, may not be eligible.